• 100%  Satisfaction Guarantee
• Our 100% customer satisfaction guarantee ensures that every item you purchase at Essential Gear meets your high standards or you can return it for a replacement or refund within 30 days of the order shipment date. The order shipment date and order notification are provided to you by email.
  

Returns
If we shipped you the wrong product, or it arrived defective or damaged, please contact us (within 30 days of your original purchase shipping date) at sales@essentialgear.com, or call us at 1-800-582-3861 to arrange for the return/replacement of your purchase. WeÕll need the order number, product and quantity purchased, and a brief description of the problem. We will provide you with a Return Authorization number (RA#), and directions for returning the product to us.

If you changed your mind about the product, just contact us (within 30 days of your original purchase shipping date) to sales@essentialgear.com  or call us at 1-800-582-3861 to arrange for the return of your purchase. We will fully refund you (shipping not included), provided purchases are received back in their original packaging, and provided your purchase is in "as-new" condition.  Please note that you will be responsible for return shipping costs of non-defective merchandise.

Returns by Mail
1. Please call our offices at 800-582-3861 prior to returning product(s) to us.  We will issue you a return-authorization number and provide any special instructions you may need to return the item(s) to us.

2. Pack your item(s) according to any special instructions you may have been given, and clearly write your RA# on the outside of the package.

3. Ship your item(s) to:

Essential Gear, Inc.
171 Wells Street
Greenfield, MA 01301

Butane lighters must be shipped WITHOUT FUEL.